Cuckoo has a new home. Your broadband hasn't moved. — find out more
Last updated: 13 April 2026
We send your new router 3-5 days before your go live date via courier.
When your router leaves our warehouse, we'll send you an email with tracking details.
You can also see your parcel and router details in your My Account
Open 7 days a week — 9am to 7.30pm weekdays, 9am to 4pm at weekends. Heads up: on Sundays we're tech support only, by phone, not chat.
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