No, your existing contract and broadband service stay the same.
Your Cuckoo account number will change, but your agreed contract and service will continue as normal.
No action is needed unless we contact you directly. We'll confirm your contact and email details are up to date. If you don't pay by Direct Debit, we can help you set that up.
Yes, any important account information will still be available to you.
No, there's no need to sign a new agreement for this change.
You will be able to login to the MyAccount platform in the same way.
Your contract terms remain the same unless specifically advised otherwise.
Your package and service will remain the same. If your bill looks different, it is due to the change to the new billing cycle. Your new Direct Debit date will be the last working day of each month and your invoices will be generated 14 days before on your MyAccount.
Your first bill after the move may include a one-time adjustment to align your account with the new billing dates. Your new Direct Debit date will be the last working day of each month and your invoices will be generated 14 days before on your MyAccount.
Payments are now collected on the last working day of the month for all customers.
We now use a fixed billing cycle, so individual billing dates can no longer be selected.
No, your Direct Debit will continue automatically unless we contact you to advise otherwise.
No, your Direct Debit has been migrated and remains active and will move to the new collection schedule.
During the transition, some customers may receive additional billing communications to explain the new schedule.
Your available payment options remain the same unless we've advised you otherwise.
This will not happen as all payments are now collected on the last working day of the month.
Invoices are now generated 14 days before payment is collected.
Your account is being aligned to the new standard billing cycle. You will now be billed from the 1st to the last working day of each month, your payments will also be collected on the last working day of each month.
Contact our support team and we can go through your bill with you. Your first invoice after migration may be higher due to the new billing schedule, but that does not mean you will pay more over your contract.
Your account has been aligned to our new fixed monthly billing cycle.
We've moved customers onto a new standardised billing system to simplify billing and payments. Your new Direct Debit date will be the last working day of each month and your invoices will be generated 14 days before on your MyAccount.
Yes, your Direct Debit payments remain protected as normal.
Some customers may notice updated references due to the new billing system.
Yes, you'll continue to receive a monthly invoice before the payment is collected.
You can discuss available payment options with our support team.
This can happen while your account is being aligned to the new billing schedule.
Some accounts receive a one-time adjustment during the move to the new billing cycle.
Please contact us as soon as possible and we'll discuss the options available to you.
A fixed billing cycle helps provide a simpler and more consistent billing experience.
No, your underlying network provider remains the same.
No engineer visit is needed as part of this change.
No, your router and Wi-Fi settings will stay the same.
No, your broadband service and support will continue without interruption.
No, your broadband speed and package remain the same.
No, the change only affects billing and account management.
No, your existing package will continue as normal unless you've requested a change.
Your service continues as normal — only the billing process is changing.
Yes, our customer support team is still here to help you as usual.
No, your existing equipment support arrangements remain the same.