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Last updated: 28 May 2026
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
This website is operated by Onestream Limited trading as Cuckoo Broadband ("Cuckoo"). We are a broadband provider. For more information see www.cuckoo.co.
This cookie policy relates to your use of our website, www.cuckoo.co.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, and location data. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.
We will ask for your permission ("consent") to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).
You can withdraw any consent to the use of cookies or manage any other cookie preferences using the cookie banner on our website.
The tables below are generated from our cookie consent configuration and list the cookies we use and why:
| Cookie | Description | Duration |
|---|---|---|
| cuckoo_cookie_consent | Used to store your cookie consent preferences. | 1 year |
| cuckoo_session | Used to identify your browsing session. | 2 hours |
| XSRF-TOKEN | Used to protect you and our website against cross-site request forgery attacks. | 2 hours |
| os_visitor_id | Used to provide visitor functionality. | 4 weeks |
| ak_bmsc | Associated with Akamai and used to differentiate between traffic from humans and bots (.my.site.com). | 2 hours |
| __stripe_mid | Provided by Stripe to remember who you are and enable payment processing without storing card details on our servers. | 1 day |
| __stripe_sid | Provided by Stripe to remember who you are and enable payment processing without storing card details on our servers. | 1 hour |
| NID | Sent to Google sites with requests from Stripe and Google Pay; used by Google to remember preferences and other information. | 2 days |
| m | Used by Stripe (m.stripe.network, m.stripe.com) to process card transactions without storing card information on our servers. | 1 year |
| cf_clearance | Provided by Cloudflare as proof a challenge was passed; required to reach an origin server. | 1 year |
| lantern | Provided by AWIN to store a reference to a visit and attribute a sale to marketing channels. | 1 month |
| lc_cid | Provided by LiveChat to enhance the real-time chat experience; does not store names or IP addresses. | 1 year |
| lc_cst | Provided by LiveChat to enhance the real-time chat experience; does not store names or IP addresses. | 1 year |
| Cookie | Description | Duration |
|---|---|---|
| _fbp | Used by Facebook to identify and track users across websites for advertising purposes. | 1 month |
| ph_phc_* | PostHog analytics cookies used to understand how you use our website and help us improve your experience. | 1 year |
| ph_js_* | PostHog analytics cookies used to understand how you use our website and help us improve your experience. | 1 year |
| _gcl_au | Used by Google Ads to track conversions and measure advertising effectiveness. | 1 month |
| _ttp | Used by TikTok to track users across websites for advertising purposes and measure ad performance. | 1 year |
The cookies we use will only be accessed by us and those third parties named in the tables above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.
Please contact us if you have any questions about this cookie policy or the information we hold about you.
If you wish to contact us, please send an email to customercare@cuckoo.co.
We may change this cookie policy from time to time. When we do, we will inform you via a notice on our website.