Cuckoo has a new home. Your broadband hasn't moved. — find out more
Last updated: 15 April 2026
If you have any questions about your bill, please get in touch with us as soon as possible. Our customer support team is available:
Monday to Friday: 9:00 AM – 7:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 9:00 AM – 4:00 PM (Technical support only)
In the meantime, please do not remove your Direct Debit, as this may result in additional charges.
Open 7 days a week — 9am to 7.30pm weekdays, 9am to 4pm at weekends. Heads up: on Sundays we're tech support only, by phone, not chat.
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