Cuckoo has a new home. Your broadband hasn't moved. — find out more

Cuckoo
Technical

Do I need a Wi-Fi extender or mesh unit?

Last updated: 15 April 2026

If you have areas in your home where your Wi-Fi signal is weak or unreliable, a Wi-Fi extender or mesh unit can help improve your coverage.

When might you need one?
You may benefit from a Wi-Fi  mesh system if:

  • You have a large home or multiple floors
  • You experience weak signal in certain rooms
  • Your Wi-Fi drops out in specific areas
  • Your router is positioned far away from where you use the internet most

What is a mesh unit?
A Wi-Fi mesh unit works alongside your router to extend coverage throughout your home, providing a stronger and more consistent connection in areas your router may not reach.

Are they easy to set up?
Yes — mesh units are simple plug-and-play devices and are quick to set up.

Can I get one from you?
We offer Wi-Fi mesh units for a small additional monthly fee. If you would like to improve your Wi-Fi coverage, please contact our customer support team to discuss your options.

Still stuck? Talk to a human.

Open 7 days a week — 9am to 7.30pm weekdays, 9am to 4pm at weekends. Heads up: on Sundays we're tech support only, by phone, not chat.

Live chat

Fastest reply