Cuckoo has a new home. Your broadband hasn't moved. — find out more
Last updated: 28 May 2026
This price guide sets out standard monthly charges and other fees for residential broadband services provided by Onestream Limited trading as Cuckoo Broadband ("Cuckoo"). All prices include VAT unless stated otherwise.
We no longer offer digital voice or home phone services. Calling rates, line rental and related add-ons are not included in this guide.
TrueFibre is used to describe FTTP (Fibre to the Premise) services. FTTP services provide an unbroken fibre connection all the way from an exchange directly to the property, offering speeds of up to 1Gbps. FTTP services are not provided with a voice service or telephone line as standard.
| Package | Monthly charge |
|---|---|
| Supreme Full Fibre 80 (average 62Mbps) | £40.95 |
| Supreme Full Fibre 115 (average 100Mbps) | £45.95 |
| Supreme Full Fibre 220 (average 200Mbps) | £49.95 |
| Supreme Full Fibre 550 (average 500Mbps) | £54.95 |
| Hyperstream Full Fibre 1000 (average 945Mbps) | £59.95 |
All new Cuckoo broadband packages are provided without a PSTN line. This type of service is known as SoGEA (single order generic ethernet access). This means that the broadband will be delivered in the same way to your home via a copper cable but it will not carry a voice service.
| Package | Monthly charge |
|---|---|
| Cuckoo 17 (average 11Mbps) | £29.95 |
| Cuckoo Fibre 20 (average 17Mbps) | £29.95 |
| Cuckoo Fibre 40 (average 38Mbps) | £34.95 |
| Cuckoo Fibre 55 (up to 45Mbps) | £34.95 |
| Cuckoo Fibre 80 (up to 67Mbps) | £37.95 |
All Cuckoo broadband speeds referred to in this price guide, on our website or in any of our other materials are maximum download speeds, unless otherwise stated.
Broadband speeds are dependent on all hardware, computing and other equipment components meeting certain minimum specifications, being fully functional and working at full speed.
The operating range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as the distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.
| Description | Charge |
|---|---|
| Fixed IP Address | £5.00 |
| Cuckoo Assured | £4.95 |
| Cuckoo Assured Premium | £9.95 |
| Care Level 2 | £2.50 |
| Care Level 3 | £7.00 |
| Care Level 4 | £8.00 |
| Kaspersky Anti-virus Annual Licence (5 devices) – Year 1 | £29.95 |
| Kaspersky Anti-virus Annual Licence (5 devices) – Year 2 & onwards | £59.95 |
| Kaspersky Plus Monthly Licence (5 devices) | £3.95 |
| McAfee Total Protection Annual Licence (5 devices) – Year 1 | £34.95 |
| McAfee Total Protection Annual Licence (5 devices) – Year 2 & onwards | £79.95 |
| McAfee Total Protection Monthly Licence (5 devices) | £4.00 |
| NordVPN | £4.95 |
| Description | Charge |
|---|---|
| Direct Debit cancellation fee (charged each time a Direct Debit is cancelled) | £25.00 |
| Non-Direct Debit fee (per payment)* | £20.00 |
| Itemised paper bill (monthly charge)** | £7.50 |
| Suspension fee (due to non-payment) | £10.00 |
| Reconnection fee (due point of the services being resumed) | £10.00 |
| Late payment (monthly charge per late payment) | £10.00 |
| Debt Administration Fee (due when services are disconnected) | £100.00 |
| Transfer of account ownership | £49.00 |
| Standard delivery | £9.95 |
| Standard, Superstream & Superstream+ Router | £125.00 |
| Mesh Unit | £49.95 |
| WiFi Extenders | £100.00 |
| WiFi Extenders – not returned or returned damaged/missing accessories/missing packaging | £100.00 |
* Payment of a Cuckoo account by any means other than Direct Debit will incur a charge of £10.00 per payment.
** Itemised paper bills are charged at £5.00 per month. This charge will not apply to customers registered with Cuckoo as a vulnerable person.
| Description | Charge |
|---|---|
| Activation fee – SoGEA | £99.00 |
| Activation fee – FTTP | £149.00 |
| Home mover fee | £99.00 |
| Missed engineer appointment charge | £199.00* |
| Rejected engineer visit charge | £199.00* |
| Late cancellation of engineer appointment – anytime after 12pm (noon) two working days before your scheduled visit | £199.00* |
| Fault within customer premises – first hour charge | £60.00 |
| Fault within customer premises – hourly charge (chargeable after the first hour) | £150.00 |
| Router not returned or returned in cooling off period not in a brand new condition | £125.00 |
| Mesh unit not returned or returned in cooling off period not in a brand new condition | £49.95 |
| Failure to return faulty equipment | £29.95 |
| Failure to return router within 14 days of account closure | £29.95 |
| Failure to return mesh unit within 14 days of account closure | £29.95 |
* Charges for missed or late cancellation of engineer appointments, or faults in the home environment, will be charged up to £199.00.
An early termination fee may apply when you cancel your agreement with us during the 12, 18 or 24-month minimum term (whichever is applicable). For more detail, please see our Terms and Conditions.
Your early termination fee is based on the services that make up your package and the number of months remaining until the end of your minimum term.
Calculating your early termination fee is simple: the monthly termination fee for your service is multiplied by the number of months remaining. If you didn't pay an activation fee, or paid a reduced fee when you joined, the standard price for broadband activation will also be included in your early termination fee, as well as the router if you have one.
| Service | Monthly termination fee |
|---|---|
| Cuckoo 17 | £11.00 |
| Cuckoo Fibre 20 | £12.00 |
| Cuckoo Fibre 40 | £15.00 |
| Cuckoo Fibre 55 | £15.00 |
| Cuckoo Fibre 80 | £17.00 |
| Supreme Full Fibre 80 | £17.00 |
| Supreme Full Fibre 115 | £24.00 |
| Supreme Full Fibre 220 | £25.00 |
| Supreme Full Fibre 550 | £25.00 |
| Hyperstream 1000 | £25.00 |
Any part month is rounded up to a full month. This means that if there are 3.5 months between the date you leave and the end of your minimum term, the monthly termination fee is multiplied by 4 months.
| Service | Activation fee |
|---|---|
| Cuckoo 17 | £99.00 |
| Cuckoo Fibre 20 | £99.00 |
| Cuckoo Fibre 55 | £99.00 |
| Cuckoo Fibre 80 | £99.00 |
| Supreme Full Fibre 80 | £149.00 |
| Supreme Full Fibre 115 | £149.00 |
| Supreme Full Fibre 220 | £149.00 |
| Supreme Full Fibre 550 | £149.00 |
| Hyperstream 1000 | £149.00 |
| Hardware | Termination fee |
|---|---|
| Standard Router | £125.00 |
| Superstream Router | £125.00 |
| Superstream+ Router | £125.00 |
| Mesh Unit | £49.95 |
Example: You are a Cuckoo Fibre 80 customer and you end your contract 4 months before the end of your minimum term. Your monthly termination fee would be £17.00, multiplied by 4 months remaining = £68.00. You didn't pay an activation fee when joining, which means £99.00 is added, as well as a charge for your Superstream router of £125.00, making your total early termination fee £292.00.
Additional products you could be charged for: Cuckoo Assured, if activated (due to engineer visit), is charged at £4.95 multiplied by the number of months remaining.
Should your early termination fee charge not be settled within 30 days of your account being closed, an administration fee of £100 will be applied when your account is passed to debt collection.