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Is the UK still fair? Queue cutting and bad service lead complaints
Josh G | Social Media & Content Lead
From dynamic ticket pricing to rising household bills and being put on hold. It's no wonder Brits are feeling shortchanged at the moment
What's the beef?
Majority of Brits cite bills increasing in past year, despite usage remaining the same
đĄ The biggest cause of unfairness experienced by consumers is increases in household bills - with a whopping 86% of Brits saying theyâve suffered from this in the last year, despite usage remaining the same.Â
đ€ Another source of frustration is having phone calls disconnected after being placed on hold, forcing them to rejoin the call queue from the start. 74% of people surveyed have experienced this.
đ„č And, of course, queue jumping is a major grumble of irritation to Brits, with 72% of those surveyed highlighting this as an issue. We quite agree!
Other findings from the survey include:
âȘïž The good old days. Most adults (53%) think the UK isn't as fair as it was five years ago
âȘïž Whatever happened to good old fashioned British value of fair play? Just a quarter of respondents (28%) think this still exists
âȘïž The North/South divide is real. Only 10% of people think all areas of the UK are treated equally, with the majority of people (55%) saying the North of England gets treated worse than other regions
âȘïž Three quarters (75%) think the items in their typical food shop are overpriced
âȘïž Two thirds (66%) think that utility companies are untrustworthy (ouch)
Any green shoots?
Well more than half of people surveyed felt that the UK was still a fair country.
And, our survey found that 18-24 year-olds had an even more positive viewpoint with 57% agreeing that the UK is a fair country. So, there's hope for the future, right...?
Cuckoo to the rescue. Restoring trust by putting customers first
We're on a mission to make broadband fairer by putting our customers first. Our lovely customer team are based right here in the UK. And because they're trained to answer (almost) any question you may have, you won't be passed around. Or, heaven forbid, disconnected.
To us, you're more than a customer, you're part of the Flock!
Trust and fairness should be at the centre of everyday life and people shouldnât feel hard done by. We are on a mission to fix fairness and it starts with treating customers well.
My team is tearing up the outdated broadband rule book, and delivering blazing speeds with no-nonsense customer service. It might just make the UK a fairer place.
- Sarah Howells
Managing Director, Cuckoo
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