We can’t think of one good reason to switch to Cuckoo. We can think of at least five.

Ultrafast speeds of up to 900Mbps. Full fibre means you get a fibre optic cable directly into your home (none of those slow old copper wires) with all the speed you need to stream, game and WFH 24/7, all over your home. Discover more in our handy guide

Unlike some broadband providers we could mention, with Cuckoo, the price we say at the beginning of your contract is the price you pay until the end of it. Guaranteed. Because that’s only fair. Read more here

Not to toot our own horn but we've topped Money Saving Expert's poll for customer service. Not once but twice- just to prove it wasn’t a fluke. 

Our lovely UK-based Customer Care team are only ever a phone call away. And will always do their very best to get it sorted.

Sign up in two minutes and we’ll start your switch then and there. Your whizzy new router should be with you 10 days later. And if you need an engineer, they’ll pop by and get you connected in no time. Visit our switching page 

The eero Pro 6E is built for speed, security, reliability, simplicity and, well, everything you ever wanted your router to be. It can keep 100+ devices connected all over your home without breaking a sweat.

Switch to Cuckoo and our Customer Care team will guide you every step of the way. And you can track how it’s going in your Cuckoo account. You can even pick your own network name and login instead of being stuck with a crazy scramble of random letters and numbers. 

5 reasons to switch broadband to Cuckoo

Fast, fair, feel-good broadband.  Five ways in which we’re making broadband way, way, way better. From top to bottom, it really can be something to feel good about.

Up next is Head of Internal Comms and Engagement, Brian.

I'm known as what they call an AFOL (an Adult Fan of Lego). It's a very unhealthy habit. And a very expensive one. 

My job is basically to make sure that everyone stays in the loop with what's happening in the business. But I also focus on engagement. Making sure our people love coming to work, and that Cuckoo is a great place to work.

Show & tell - show us an item that represents you

I've got loads of Lego at home, I've also got two boys who love Lego so just it's a huge part of my life.

BRIAN_SHORTVID.mp4

Did you hear about the explosion at the cheese factory?

Assuming unlimited athletic ability... what Olympic sport would you like to compete in, and why?

I'd love to compete in diving. 🏊‍♀️

I am not a huge sports fan, but whenever the Olympics is on, I spend hours watching the diving, mainly criticising incredible athletes for the slightest splash from my sofa while I eat a family size packet of Doritos. 

So, I reckon I would have to put my money where my mouth is and show the world my attempt at falling off a diving board. With style. 

Finally, what's the most embarrassing song on your latest Spotify Wrapped?

I wouldn't say it's embarrassing, because it's an absolute belter...but its defying gravity from Wicked. Blasting that out in the car, destroying it with my vocals!

Ready to make a splash in the broadband world? You can dive-in to our current vacancies on our careers page 

Welcome to the next instalment of our Good Eggs series, where we find out more about our incredible team here at Cuckoo.

The Good Eggs interview - Brian

A broadband company telling you not to use the broadband? It may seem counterintuitive but that’s exactly what we are doing with our latest campaign.  

🔐 Want more control over your internet? We’ll be here to guide you every step of the way with useful tools, tips and tricks that can help you take a break from your screens. 

🌳 Want a complete digital detox? We’ll also be looking at ways that you can take a screen break, get out into nature and refresh your energy.

It's all going to unfold this year on our socials. Stay tuned. 

“This campaign isn’t about vilifying tech use - tech has an important role in closing the digital divide and improving outcomes for everyone - Cuckoo Unwired celebrates the role of both connection and disconnection in our lives and encourages balance and healthy habits”  

You won’t have to look hard to find research and reports discussing the detrimental impact social media and web content can have; especially on young people. It’s a clear and present danger; one that regulators are actively trying to address.  

For our part, Cuckoo customers have eero secure included as standard which can be used to block content, create family profiles, set freeze schedules and other parental controls. 

But the internet isn’t all bad…is it? 

Ofcom’s Online Nation 2023 report asked people to consider the impact of being online, 71% of adult internet users agreed that for them personally the benefits of being online outweigh the risks. The report also highlighted how children use the Internet to benefit their mental health, finding that 39% of respondents use the internet to relax and feel happy. 

Another study from Oxford Internet Institute (OII) analysed data gathered between 2006 and 2021 from two million individuals aged 15 to 99 worldwide and concluded that: People who had internet access or actively used the internet reported greater levels of life satisfaction and social wellbeing. 

More than that though, the Internet is essential for accessing many services – The Good Things Foundation, alongside digital poverty researcher Kat Dixon, released a periodic table of 'internet needs' which highlights the impact of not having access to decent broadband.

So a bit of broadband can be good, and it can help you feel connected. But finding balance, being aware of your usage and seeking time in nature is proven to ramp up your mental bandwidth.  

And best of all, you can feel the impact with just 20 minutes a day! A recent study found that spending just two hours a week in nature (or any urban green space) can lead to consistently higher levels of health and wellbeing. 

Being in nature is also proven to lower cortisol levels (stress hormone), improve your sleep and even make you more compassionate – the list goes on.

The power of disconnection and getting active 

Whether it’s a 20 minute break from tech, your 2 hours a week in nature or a complete digital detox in a wilderness cabin, disconnecting from technology and getting active has so many proven benefits.  

To explore this further, we teamed up with Poetic Unity – a charity that “gives a voice to the voiceless” through poetry and spoken word -  to explore the power of the disconnect. 

Poetic Unity's mission is to, "provide safe spaces, programmes and opportunities that enable marginalised young people to unlock their full potential. We use poetry as a tool to give a voice to the voiceless; supporting young people's education, confidence, self esteem and mental wellbeing.” So far Poetic Unity have positively impacted the lives of over 40,000 young people UK wide. 

We commissioned two pieces of spoken word poetry to highlight the importance of connecting IRL, and also the impact that moving and nature can have on mental health. 

London-based poet, Lara Grace Ilori, took us on a journey of disconnection and connection whilst Blaise Alexis Anglin explored the theme of digital detox and movement.

What we've learnt is that small changes matter, and finding just a single moment of clarity can have a unimaginable difference. 

Sometimes the best approach to disconnecting is getting your hands in the mud. We spent a glorious summer day in the company of Earth Tenders, a black-led community garden in Dulwich to explore community and how getting your hands in the soil can reconnect us with what really matters. 

We’ve talked about taking a break from technology, but could technology also hold the answers?

👨‍💻 Managing your internet with eero router

Our eero routers come with eero secure, which help you to control your home network settings. Offering parental control and content blocking to take away some of the worry. 

You can also set user profiles to control who has access to what, and when. And block content – both website domains and apps.

From hypnosis to Hatha yoga, the app store is awash with apps for your mind, body and soul. The wellness tech industry is booming. See our favourites here.      

Haven’t you heard? Retro is cool. There’s plenty of out-of-fashion technology that can help you maintain better digital habits.  

An old-school alarm clock could help you get your mobile phone out of the bedroom.

A classic Casio watch could stop you from checking the time on your phone (if you're lucky it might have a calculator or world clock).

And if you want to go next-level retro you could join the dumb phone revolution.

A swim? A run? Internet-free family time? Some forest bathing, perhaps? We’d love to hear how you disconnect, follow us on social media and join in the conversation using #CuckooUnwired.

And, when you’re ready to reconnect, our ultrafast full fibre broadband will be here to deliver the speeds you need to stream, game and work. Fast, fair feel-good fibre!

We wanted to find a way to celebrate the power of both connection and disconnection, and so Cuckoo Unwired was hatched 🐣

Cuckoo Unwired: time to take a timeout! 

The partnership enables Cuckoo to leverage the latest payment technology in its mission to become the UK’s most recommended way to connect. Automated Direct Debit payments will give customers peace of mind that their bills will be paid on time, every time, without any extra effort. 

The GoCardless collaboration continues a list of customer-centric milestones from Cuckoo, with the broadband provider already integrating customers onto the revolutionary customer service platform Kraken. Cuckoo’s partnership with Kraken, struck in July 2023, was a broadband industry first, with Cuckoo sets on shaking up the telecoms industry with an obsessive focus around customer service. 

Kraken will soon add additional GoCardless features into its platform, including Instant Bank Pay, the fintech’s open banking payment feature. Once live, Cuckoo customers will have access to an even more seamless experience by enabling them to make instant, one-off payments - for example, paying their first bill or topping up an account - through the same provider that takes their recurring Direct Debits.

The renewal strengthens GoCardless’ position in the telecommunications space, serving leading brands including bigblu and Aircall. 

Tommy Toner, Chief Product Experience Officer at Cuckoo said: “We’re really pleased to be renewing our partnership with GoCardless - it’s a brand that’s grown with us over the last 3 years, and a relationship we’re keen to continue into the future. Cuckoo’s goal is to deliver fast, fair and feel good broadband, and part of that is unmatched customer service at every stage of the journey. Payments are no exception. 

“We’re on a mission to transform the broadband industry and revolutionise the sector's reputation for customer service. By partnering with innovators like GoCardless, we’re able to deliver an industry leading customer experience.” 

Pat Phelan, Managing Director of UK & Ireland and Chief Customer Officer at GoCardless, said: “We’re proud to continue our long-term relationship with Cuckoo, from supporting them in the early days to helping them deliver on a number of strategic initiatives. Our bank payments platform will help Cuckoo scale with ease as they execute their growth plans while giving their customers an easy ‘set it and forget it’ payment experience. And, with the upcoming Instant Bank Pay integration, Cuckoo will be able to offer an even more seamless payment flow as they deliver fast, fair, feel-good broadband up and down the country.”

Broadband disruptor Cuckoo has signed a new three-year deal with bank payment company GoCardless. The broadband provider will use the fintech’s Direct Debit capabilities to collect monthly bills from customers, continuing a relationship which first started in 2020. 

5 reasons to switch broadband to Cuckoo

Fast, fair, feel-good broadband

1. Full fibre broadband ⚡

2. No mid-contract price hikes 🚫

3. Voted #1 for customer service 🎉

4. It's oh-so-easy to switch 😎

5. eero routers worth £249.99 🌐

More from Cuckoo

The Good Eggs interview - Brian

Cuckoo Unwired: time to take a timeout!

Cuckoo renews relationship with GoCardless to provide unmatched payment experience

How fast can you go?