Good Eggs - Kate
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The Good Eggs interview - Kate

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Team Cuckoo | Cuckoo HQ

Welcome to the next instalment of our Good Eggs series, where we find out more about our incredible team here at Cuckoo.

Up next is Workforce Planning Manager, Kate

It's full of mistakes. But I love it and I'm really proud of it!

- Kate Bick

Progress not perfection

Can you tell us a bit about your role?

I'm a Workforce Planning Manager here at Cuckoo, which essentially means I'm responsible for the headcount in our contact centre. I create a headcount model based on forecasts, and the team then prepares a schedule for the agents and reacts to any real-time needs, for example if training is needed.

What I love about this role is the variety. I've been with the company for a really long time. And I never get bored. No day is the same and there's always new challenges.

Show & tell - show us an item that represents you

This is my first ever knitted blanket. It's full of mistakes. But I love it and I'm really proud of it.

And if you could take your cosy knitted blanket anywhere in the world for winter...

I'd love to go to Canada, its on my bucket list. I also saw that Alaska hosts the World Ice Sculpture Festival which looks amazing.

But the cosiest happiest place I can think of is a log cabin I stayed in with my husband on the shore of Loch Ness many years ago. It had a wood burner and we had lots of 'Highland hot chocolates' which have a cheeky glug of Scotch!  ☕

Finally, is a Jaffa Cake a cake or a biscuit?

It's spongy. So it's a cake.

Plus if you made a giant one you'd need to bake it 🤔

A Jaffa Cake being sliced in half

Ready to grab your slice of the action. A career at Cuckoo has all the right ingredients. You can sample our current vacancies on our careers page

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