Promotional Terms and Conditions

We want our broadband offers to be fair, easy to understand and with no nasty surprises.

We've laid out all the terms and conditions for all of our current offers below. If you have any further questions please email the team at customercare@cuckoo.co.

Reward Cards Offer – Promotional T&Cs

• This offer is available to new Cuckoo customers taking a specified 24-month Broadband plan and shall run from 10am on 2nd December 2024 until 10am 3rd Feb 2025 (“Offer Period”).
• The offer applies to:

            - C-500 product for a minimum 24-month term

            - C-900 product for a minimum 24-month term

• Where a customer upgrades their service after placing an order, the value of the original reward card will not change. There is no reward card eligibility where a customer downgrades their service after placing an order.
• Reward cards will be issued to eligible customers fulfilling the terms of the offer
• Reward cards will be issued to active broadband accounts 60 days after activation, so long as the account is not in arrears. This offer can't be used in conjunction with any other offer.
• Eligible customers will be sent instructions via email from Giftcloud on how to choose and activate their reward card following successful payment of the first two months’ service bill (or 60 days after activation whichever is sooner). Customers will then have 90 days to activate their reward card. Once claimed, customers will have until the expiry date of the chosen gift card retailer to use the funds on the card (this varies by brand).
• Reward cards are e-cards and will be dispatched to customers’ registered email address for correspondence.
• Only one voucher will be delivered per person.
• Please check the redemption instructions and terms and conditions of your chosen voucher before making your choice.
• Vouchers should be treated like cash and kept securely. They cannot be replaced if lost or stolen
• If you have any questions or have not received your voucher and 60 days have passed since your install, please contact customercare@cuckoo.co
• Customers can choose to redeem their voucher with one of the following brands: Amazon.co.uk, John Lewis, M&S, Deliveroo, Tesco, Sainsburys, which will all have their own terms and conditions. We reserve the right to change the brands included in this offer at any point depending on events.
• Please see Amazon.co.uk terms here - https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200272910
• We reserve the right to amend, cancel, or suspend this offer at any time without notice to you.
• Our standard broadband terms apply, see cuckoo.co/legal/terms

Receive £50 bill credit when a Cuckoo employee refers you

The Cuckoo Employee Referral Scheme allows current employees of Cuckoo to share an online unique link with friends and family which allows them to benefit from £50 bill credit.

Once a new customer buys using this link, the £50 bill credit will be applied once they are installed, their account is activated and the new customer has paid their first two Cuckoo bills. The £50 bill credit will be added to the new customer’s account approximately 60 days after account activation.

This promotion is only valid between 10am on 15th November 2024 and 10am on 15th February 2025.

To claim the account credit a new customer must use the employee’s unique link and place their order online. If the unique employee link is not used to track the order, this offer will not be applied.

The link must be used at the time of ordering and this promotion only applies to online orders. This promotion cannot be redeemed through any other channel.

If a customer chooses to leave Cuckoo before the credit is applied, their bill credit will be lost and no refund will be given for the credit they have earned through this promotion.

In the event of fraud, abuse, and/or an error affecting the proper operation of this promotion, Cuckoo reserves the right to end or suspend the promotion. Cuckoo reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without notice.

Standard Cuckoo Terms & Conditions will apply to all orders using the promotional link.

Free Installation (no activation fees*)

Our 24-month, and 12-month, Residential Fixed Term Contract comes with no installation fees (usually £157.20 for a standard installation) or activation fees (usually £30) if you sign up for a fixed term contract during the Offer Period*

*Installation & activation fees cover our costs for provisioning the services for individual customers – please see ‘Setup fees & additional charges’ on Cuckoo Fibre Prices and Charges for full definitions of charges.