How do I leave Cuckoo?

We're so sorry to see you go! 😢 You're the best part of cuckoo. It's always sad to lose one of our flock.

We're building a way you can leave without contacting us, but not quite yet. It's on our to-do list.

For now, to close your account:

  • Log in to your account
  • Click on My Cuckoo
  • Select Support hub
  • Chat to us via your preferred channel

There are no exit fees. All we ask is that you send your router back to us, so that we can do our little bit to help the planet. We'll send you a pre-paid return envelope in the post, so all you need to do is drop it off at the post office. 📮 👋

Cuckoo corner 🐣

💡 Fun fact: We have sadly lost around three-quarters of the UK cuckoo population since the 1980s, yet know little of the reasons why. And changes in Cuckoo numbers vary dramatically across the UK. In England, the we've seen a 70% decline since 1995, but the Scottish population has increased by 30%, with especially fast growth in the Highlands.