When will my router arrive?

We post you a router as soon as you confirm your order with us. It should reach you within 5 working days. The router will fit through your postbox so you don't need to be at home. Remember: don't plug the router in before go live day!

To track your progress:

  • Log in to your account
  • Click on My Cuckoo
  • Select Account overview

When your router has been dispatched you'll also see a link to your DPD reference number. You can use the DPD website to track its live location.

If your router is delayed or has been lost during delivery, then get in touch with us via the Support hub within My Cuckoo.

Cuckoo corner 🐣

💡 Though there are 54 species of Old World cuckoos, just two live in Europe; most live in Africa, Asia and Australasia.

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