To track your progress:

• Log in to your account
• Click on My Cuckoo
• Select Account overview

If you're a new customer, this will show you a personalised timeline with the expected router delivery and go live date.

As well as giving time to send you a new router, it normally takes 10-15 working days for Openreach to switch you over to Cuckoo. We know this isn't ideal and hope to reduce the switchover time in future.

Warning: please only plug in your router on or after go-live day, and only after the connection with your previous provider has gone down. If you try to do so before this, it can sometimes damage your connection with your existing provider.

If you've passed the go live date and still can't get online, then you can get in touch with us by clicking on the Support hub within My Cuckoo.

Cuckoo corner 🐣

💡 Fun fact: The name cuckoo is onomatopoeic, which means that it is taken from the bird's call (like, for example, the curlew and hoopoe).