To track your progress:
If you're a new customer, this will show you a personalised timeline with the expected router delivery and go live date.
As well as giving time to send you a new router, it normally takes 10-15 working days for Openreach to switch you over to Cuckoo. We know this isn't ideal and hope to reduce the switchover time in future.
Warning: please only plug in your router on or after go-live day, and only after the connection with your previous provider has gone down. If you try to do so before this, it can sometimes damage your connection with your existing provider.
If you've passed the go live date and still can't get online, then you can get in touch with us by clicking on the Support hub within My Cuckoo.
💡 Fun fact: The name cuckoo is onomatopoeic, which means that it is taken from the bird's call (like, for example, the curlew and hoopoe).
© 2020 Cuckoo Internet Ltd is a company registered in England and Wales (No 11926742).
Our registered address is 68 Hanbury Street, Spitalfields, London E1 5JL. Our VAT number is 341752118.
Cuckoo Internet Ltd is regulated by Ofcom.