When will I go live

To track your progress:

• Log in to your account
• Click on My Cuckoo
• Select Account overview

If you're a new customer, this will show you a personalised timeline with the expected router delivery and go live date.

It normally takes 10-15 working days for Openreach to switch you over to Cuckoo and can go live on the day anytime up until midnight. You'll receive a text and email from us confirming when you are live.

If you still need to get in touch, please fill in this form.