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How can I get compensation?

We're really sorry if you are dissatisfied with the quality of service provided by Cuckoo. Our number one goal is to make you happy.

If you do think you deserve compensation, we'd love to understand why.

To contact us:

  • Log in to your account
  • Click on My Cuckoo
  • Select Support hub
  • Chat to us via your preferred channel

Please provide as much information as possible so that we can look into your issue effectively.

We can provide compensation if you experience a total loss of service for more than 48 hours* and it's due to an underlying network issue. *The clock stops if we're waiting for you to respond to us about the issue.

Cuckoo corner 🐣

💡 Fun fact: Ken Kesey, the author of One Flew Over The Cuckoo's Nest never saw the film. Kesey disapproved of the big screen adaptation of his novel as soon as he found out that the filmmakers had abandoned the use of Chief Bromden as the story’s narrator.