Got other ideas? Let us know using the link at the bottom. You can also mention them in our community hub.
First of all, it's wise to work out what your speed actually is. You can run a speed test through your account:
Check that you're not running unnecessary programmes or apps on your device that could be slowing down your network. These include updates, security scans, media player pop-ups, and chat notifications. Background bandwidth-heavy TV and radio streaming services use up the most data.
There are a few steps to this:
i. Plug your Wi-Fi router into your master socket, and not an extension. This will be the largest socket in your house - normally found near your front door or in a hallway
ii. Position your router correctly:
iii. Check that it's set up properly - that all the wires are connected securely and you have your microfilter on
iv. Turn it on and off again. That does the trick a surprisingly high number of times... If you're using the same router that we sent you (the DWA0120):
v. Finally, perform a factory reset on your router. A factory reset allows the router to resync and re-programme all its details, which is particularly important if any network parameters have changed (e.g. part of your local network has been upgraded). ⚠ Warning: this will erase any manual changes you've made to the router (e.g. if you've changed its name).
Sometimes, life involves tough decisions.
Although we offer very fast speeds, having a large number of devices connected is likely to impact your connectivity. Therefore consider disconnecting some of them when your speeds are low. Data-hungry devices that do a lot of streaming of films, music and games have a particularly significant impact.
You can try and work around this by balancing your data use through the day. Schedule tasks (like downloading films or software updates) for times when data requirements are likely to be low (e.g. early in the morning).
There are often simple things you can do to cut down on the amount of data you use:
If you’re still struggling with your Wi-Fi then try connecting your device directly to your router with an Ethernet cable. Ethernet cables tend to work faster than wireless connections. We sent you an Ethernet cable with your router, and you can also buy them online.
If you’re struggling with a poor Wi-Fi connection, you might want to try changing your wireless channel settings. If your Wi-Fi router is broadcasting on the same channel as your neighbours, it could slow your internet down. In general, channels 1, 6 and 11 give you the best speeds and minimal interference.
If you're using the router we sent you, you can analyse your Wi-Fi channels here and change them here. We're working on integrating this into your account page so you can do it all through the Cuckoo website 🤓
Your test socket bypasses the internal wiring in your house and connects directly to the Openreach line outside. It therefore can help identify whether there's an internal issue with your home wiring, or instead a fault in your local area.
You can find your test socket inside your master socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door.
Master sockets that have two ports, or one port with a horizontal line across the front, contain a test socket. But if your master socket has one port without a horizontal line, then you don't have a test socket; if so, please don't carry out the steps below.
To connect to your test socket:
You can detect whether there are any known issues with your network (i.e. the wires before getting to your router) by checking online, with neighbours or by reaching out to us.
If you live in a big house, Wi-Fi extenders help widen the coverage area of your Wi-Fi network. When looking at Wi-Fi extenders to buy, cheaper ones may lead to some speed loss, whereas higher end extenders will retain similar speeds to your core router.
We've got an amazing community of internet experts who can help get you online. Get in touch with them here.
Sometimes you'll need to contact us directly - for example if there's an issue with the underlying cables between your house and the exchange.
If you still need to get in touch, please select the chat option at the bottom right of the screen.
We heard it calling, clear and low,
That tender April morn; we stood
And listened in the quiet wood,
We heard it, ay, long years ago.
The Cuckoo by Frederick Locker-Lampson (1821-1895)
© 2020 Cuckoo Internet Ltd is a company registered in England and Wales (No 11926742).
Our registered address is 68 Hanbury Street, Spitalfields, London E1 5JL. Our VAT number is 341752118.
Cuckoo Internet Ltd is regulated by Ofcom.