Why was I charged more than I expected?

There are two main reasons why you are likely to have a larger bill than you were expecting.

Firstly, you may have made calls on your landline telephone. We've got a handy chart that shows you what your costs are.

Secondly, if you arrange for an Openreach engineer to visit you but then aren't at home to let them in, you'll need to pay the engineer for the inconvenience. You'll also need to pay if you ask for an engineer visit when it turns out there is no underlying problem with the network, or the problem is to do with your equipment or internal wiring. The fee you'd have to pay is £80 for the first hour and £50 for each hour after that.

The billing page of your account spells out all your charges. Please check this before contacting us. To find your bills:

  • Log in
  • Select My Cuckoo
  • Click on My bills

If you still think there's been a mistake, get in touch with us by selecting Support hub via My Cuckoo.

Cuckoo corner 🐣

💡 Fun fact: The cuckoo is one of the most widespread breeding birds in Europe, and is only absent from Iceland. It also breeds throughout Asia, as far east as Japan.