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When is my first bill and why was it more than £29.99?

Please see the most common reason for a higher bill - bills are generated on 22nd of the month and take 3-5 working days to process via direct debit.

  1. Your first bill will include the days you were live in month 1, then the full cost of month 2. For example, if you went live on 15th September, your first bill (at the end of October) would cover the 15 days in September, plus the £29.99 for October. At roughly £1 per day, this would be £44.99.
  2. If this is not the case, check your online bill for any calls made on your landline. We've got a handy chart that shows you what your costs are.
  3. Were you charged for a missed or unnecessary engineer appointment?

The billing page of your account spells out all your charges. Please check this before contacting us. To find your bills:

  • Log in
  • Select My Cuckoo
  • Click on My bills

If you still need to get in touch, please request help via this form.

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