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Can I cancel my order?

If you want to cancel within 14 days of placing your order, that's absolutely fine - no questions asked. We'll give you a full refund.

All we ask is that you send back the router to us. That means we can recycle it and do our little bit to help the planet. 🌍

To make it easy for you, we'll send you a pre-paid envelope to put the router in. All you need to do is take it to the Post Office.

To cancel your order you'll need to message us:

  • Log in to your account
  • Click on My Cuckoo
  • Select Support Hub and message us via your preferred channel
Cuckoo corner 🐣

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